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Bill Pay FAQs

Q: What is the benefit of utilizing First Flight’s Bill Pay, as opposed to one of my biller’s websites

A: You can pay all your bills in one place, so you only have to remember one username and password. Plus, you can better manage and control your finances by viewing your balance and paying your bills from the same website. You can see in one place where all your money is going.

Q: How long does it take to set up a bill payee within Bill Pay

A: It only takes minutes to log in and set up a new bill payee. And, best of all, you only have to enter payee information once. Once a payee is set up, it is fast and easy to make payments in just a few clicks. Note: This feature is not available in Mobile Bill Pay.

Q: Is it more secure to pay bills through Bill Pay or through each loan or utility provider’s website

A: It typically is more secure to pay your bills within Bill Pay. When submitting a payment online directly to a biller, you often are required to provide your financial account information to authorize a debit from your account – the more institutions or biller sites who have your financial account information, the more at risk you are of corporate security breaches.

Q: When is online bill payment available

A: You can schedule payments 24 hours a day, seven days a week. Payments cannot be scheduled to be delivered on holidays or weekends.

Q: Are my bill payment transactions reflected as Online Banking transactions

A: All bill payment transactions become part of the Online Banking transaction history once the amount has been deducted from your checking account.

Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately

A: Each bill payment is debited separately.

Q: What if the funds are not available in my account when I set up a Bill Payment online

A: You can log in to Internet Banking and transfer funds from your savings to your checking account to cover payments. Or, you have the flexibility to schedule the payment so it posts when you know the funds will be available in your checking account.

Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges

A: If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee.If you select an electronic payee with the address that matches that indicated on the payment coupon, and FIS routes the payment incorrectly, then Checkfree will take responsibility for the late fee.

Q: How do I place a ‘stop payment’ on a bill payment

A: A payment may be edited or deleted anytime before the “process date.” Payments that have been remitted electronically cannot be stopped.

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