Online Banking FAQ
Q: What is Online Banking
A: Online Banking is a tool that allows you to use a computer with an Internet connection to conduct your banking online.
Q: What if you have difficulties logging on to Online Banking
A: If you have successfully enrolled for Online Banking, and you are still experiencing difficulties, please check our Online Help Index Page.
Q: What can I do with Online Banking
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.
Q: Is any of my personal information stored in the Online Banking product
A: Yes, the Online Banking product stores your Member Number, password and user preferences.
Q: How current is my banking information
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.
Q: What accounts will I be able to access through Online Banking
A: You can access your checking, savings, investment and loan accounts from our Online banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once
A: The system will automatically show the current month’s transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in
A: Online Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers
A: Yes, you can schedule one time, future, and recurring transfers.
Q: When can I use Online Banking services
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How long can I be inactive before being logged out of the Online Banking product
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Online Banking service
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Mozilla Firefox®, Safari®, or America Online®. You can use any computer that has Internet access.
Q: How do I access Online Banking
A: Access Online Banking by entering your Member Number and Password at First Flight’s website. First time members, please use your PIN Code as your first time password.
Q: Can I create my own password that is easy for me to remember
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
Q: What happens if I forget or lose my password
A: You may use the “Forgot Password” button in the top right corner of our home page or call us at 800-807-0766 and we will take you through the steps needed to get back into the system immediately!
Q: How do I search for transactions
A: Navigate to your Account History page, and type in the box labeled, “Narrow by items containing”. You can search by company, dollar amount, or transaction description. This is a live search similar to a search you may see on Google and other search engines, which begins locating matches based on the characters typed into the search field.
Q: How do I switch accounts within the Account History screen
A: At the top left area of your transaction history, you will see a “Change Account” link. Clicking this link displays a drop down menu of your accounts. Click the account name to change accounts without ever leaving the page!
Q: How do I view my full account number
A: On the Account History page, click the “See account details” link located below your account balance. This will expand the window to show your full account number.
Q: Can I set up a recurring transfer from the new Home page
A: No, only one time transfers can be made from the Home page. Recurring transfers must be setup through the scheduled transfer link listed under the Account Access tab of Online Banking.
Q: How do I quickly pay a bill for an existing payee
A: On the Home page, within the Make a Payment section, select your payee from the drop-down menu. Type in your Send on date, and payment amount, and click Schedule Payment. That’s it! Your one time payment is now scheduled.
Q: How do I pay my loan from the Home Page
A: You will see a “Pay” link listed within your loan accounts that are eligible for payment. Click this link, and it will bring up the quick transfer dialogue box. From here, you can select your payment amount and submit your payment.
Q: How can I print my transactions
A: On the Account History page, click the “Print” link at the top of the page, and your transactions will be printed in an easy to read table layout.
Q: Where can I learn more
A: Access the new home page and click the “?” located at the top of the “My Accounts” section. This will bring you to an FAQ page where you can learn more.
